Reference

Terms & Conditions For Your pph23 Account

pph23 Terms & Conditions set the rules for opening, using and closing your account in Indonesia.

Account accessWallet checksLocal-law termsData requests
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pph23 Terms & Conditions For Your pph23 Account
TERMS HELP

Get Help With Account Conditions

A clear support route matters when a term affects your account or wallet status. Contact us through the support path shown inside your pph23 account and include the account email or phone number linked to your profile. We can explain which clause applies, what account step is missing and which payment record needs checking. You can also ask about access from Surabaya or another Indonesian location, because eligibility depends on local law. Keep your receipt reference ready so we can match the question to the correct account event.

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Account access

When phone verification blocks account access, contact support from the route displayed in your account. We will identify the missing step, confirm which profile detail needs attention and explain how the applicable Terms & Conditions affect access where local law permits.

Wallet status

For a DANA, OVO, GoPay or QRIS question, send the payment reference and account contact detail through our support route. We can clarify whether the issue concerns ownership, an unmatched record or a condition requiring additional checking.

Policy questions

If a clause is unclear, quote the relevant wording when you contact us. We will point you to the account, payment, data or closure condition involved, without asking you to disclose your password or one-time verification code.

DATA PRACTICES

How We Apply These Account Rules

Our Terms & Conditions work alongside practical account controls rather than standing apart from them.

Account details

We use your submitted contact and profile details to create the account, complete phone verification and connect account actions to the correct person. The Terms & Conditions require those details to remain accurate, with changes submitted through the account support path.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may be retained with the related account event. This helps us investigate an unmatched receipt or ownership question without treating another person’s wallet as your payment source.

Cookies

Cookies may keep your session and selected account settings working between pages. Our Terms & Conditions explain that changing browser cookie settings can affect login continuity, device recognition and parts of the account path.

Account security

Keep your password, phone access and verification codes private. We may request a fresh login or pause an action when account behaviour, device changes or payment details require checking under the stated account conditions.

Retention period

We retain account and transaction records for the period needed for the stated service, dispute and legal purposes. When a retention period ends, handling follows our deletion or anonymisation process and the conditions that apply at that time.

Change requests

To request a correction, ask about a retained record or query a policy change, contact us through the support route in your account. Include the affected detail and your linked contact so we can assess the request.

Terms & Conditions Questions Answered

The questions below address the account decisions that matter before you continue with pph23. We cover eligibility, verification, payments, device sessions, data handling and how to ask for a correction. Each answer relates to these Terms & Conditions, not to a general description of the lobby. Where a rule depends on location, the deciding standard is local law and the service is available only where local law permits.

They set the conditions for opening and using your account, completing phone verification, submitting payment details, accessing the lobby and requesting closure. They also explain cookies, data retention, account security, policy changes and the support route for questions about a specific clause.

Account eligibility depends on local law and applies where local law permits. You must provide accurate details and complete the required phone verification before account access. A location or account check may pause the process when the applicable conditions cannot be confirmed.

The Terms & Conditions require payment details to belong to you so we can connect a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record to the correct account. An ownership mismatch can place the related action on hold for checking.

Use the support path shown inside your account and quote the clause or describe the account event involved. Include your linked phone or email and, for a wallet question, the receipt reference. Do not send your password or one-time verification code.

We handle submitted account details, verification records, payment references and support messages for account operation, security, disputes and applicable legal duties. The terms also explain cookie use and retention. You can ask support about a correction or a retained record.

Yes. The same account conditions apply on a mobile browser and desktop session. A device change, fresh browser session or security event may require another login or phone check. Keeping your contact details current helps the account path work across your devices.

Request closure through the support route displayed in your account, after identifying the linked phone or email. We may need to resolve an open payment check first. The Terms & Conditions explain which records remain for the stated retention and legal purposes.

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